BGD GmbH takes the greatest care in the design and production of its products and proudly offers 2 years or 200 hours/ flights warranty, from the date of purchase of new equipment against manufacturing defects.
In order to enjoy any benefits of the BGD warranty, you are required to complete the warranty form on the website in the “Warranty” section, within 14 days of purchase. Only a fully completed warranty form will be accepted to validate this warranty.
In order to settle a warranty claim, BGD must be notified immediately in writing after discovery of a defect, and the affected product must be sent for inspection at the owner’s expense to BGD at the following address: BGD GmbH - Am Gewerbepark 11 - 9413 St. Gertraud. - Austria. Please send the glider in its stuff sack, without the rucksack and without accessories. Include a letter giving the serial number, when and where the product was purchased, a return address as well as the nature of the warranty claim.
BGD will then decide how a possible fault should be rectified, either through repair, replacement of parts or replacement of the product. Solely BGD or an agreed service centre should undertake repair or replacement of the damaged parts. If unapproved third parties undertake repair work, there will be no entitlement to compensation under this warranty. The owner is not entitled to replacement equipment during the warranty claim.
Some degradation of materials due to wear and tear is to be considered normal and will be excluded from claims. Claims due to careless or incorrect use of the product including accidents, inadequate maintenance, unsuitable storage, damage by solvents, fuel, chemicals, sand or seawater, overloading, exposure to extreme temperatures, or prolonged sun exposure and colour fading are also excluded.
The claim for warranty service exists between the person or entity who originally purchased the new equipment from a BGD dealer or agent. The warranty obligations only apply to private sport and leisure activities. Professionally used gliders (training or professional tandem wings) are excluded from this guarantee.